We gladly accept returns on unopened bottles in their original, sealed condition within 15 days of delivery. All returns incur a 15% restocking fee, which helps cover handling and inspection. Refunds are issued back to the original form of payment. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect. For international orders, customers are responsible for return shipping as well as any duties and taxes. Gift cards, custom gifts, shipping costs, and wine-tasting event tickets are non-refundable.
If you need to update the shipping address after your order has been processed, we’ll do our best to make the change in time. If the order is already in transit, a small fee may apply for rerouting the package. We recommend signing up for UPS My Choice, which allows you to track your shipment and, in many cases, update the delivery address directly through UPS once it’s on its way.
If you're not available to receive your delivery, the carrier will leave a notice and try again up to two more times. After the third attempt, the package will be returned to us. In that case, you will be responsible for the cost of reshipping your order.
If your order arrives damaged, we’ll make it right. Please email hello@winewarehousestore.com within 24 hours with your order number and photos of the damage so we can promptly address the issue.
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