Satisfaction Guarantee

Our Commitment: Delightful Shopping and Satisfaction

We are dedicated to providing a delightful shopping experience and ensuring your satisfaction with every purchase. We stand behind the quality of our kosher wines and want you to be thrilled with your order. If there are any issues with your order, please notify us within 15 days of delivery so we can make it right.

Hassle-Free Returns and Exceptional Service

• Returns: All sales are final, and we do not accept returns. If your order arrives damaged, defective, or incorrect, please contact us within 15 days of delivery so our team can review and resolve the issue. Depending on the situation, a replacement, store credit, or refund may be offered at our discretion. Gift cards, custom gifts, shipping costs, and wine-tasting event tickets are non-refundable. For international orders, customers are responsible for any duties, taxes, or return shipping costs.
• Damaged Packages: If your order arrives damaged, we’ll make it right. Please email hello@winewarehousestore.com with your order number and photos of the damage so we can promptly address the issue.
• Address Changes: If you need to update the shipping address after your order has been processed, we’ll do our best to make the change in time. If the order is already in transit, a small fee may apply for rerouting the package. We recommend signing up for UPS My Choice, which allows you to track your shipment and, in many cases, update the delivery address directly through UPS once it’s on its way.
• Missed Deliveries: If you’re not available to receive your delivery, the carrier will leave a notice and make up to two additional delivery attempts. After the third attempt, if the package is returned to us, you will be responsible for the cost of reshipping your order. If you choose not to have the order reshipped, a store credit will be issued for the value of the wine, minus a 15% restocking fee and any applicable shipping charges. Refunds to the original form of payment are not available.
• Third-Party Promotional Deals:
  Orders placed through third-party promotional sites (such as DansDeals, Groupon, or similar) are considered final sale, even when the checkout is completed on our website. We are unable to offer refunds or exchanges for these orders.
• Payment & Processing Fees: All orders placed on our website are processed at the credit card payment price. This price includes a 3% processing fee, which helps cover the cost of credit card transactions. Customers who wish to avoid this fee may pay by cash (via Zelle) or check and will receive a 3% discount on their order. To use Zelle or check payment, please contact us prior to completing your purchase so we can provide details and adjust your total.
  

Please note that our Satisfaction Guarantee applies to the quality of our wines and your overall shopping experience. While we cannot refund or replace items based on personal taste or preference, we encourage you to explore our tasting notes, descriptions, and customer reviews to make an informed purchase decision. For items priced under $40, vintage substitutions may be made without prior notification. Refunds are processed within 5 business days once returns are received and inspected. Kosher Wine Warehouse reserves the right to refuse returns that do not meet policy conditions.

At Kosher Wine Warehouse, we are dedicated to your satisfaction and aim to make every interaction with us positive. Shop with confidence, knowing we are dedicated to providing you with exceptional service and a delightful wine-buying experience.